Refund policy

Return and Refund Policy

Thank you for shopping with us! We strive to provide high-quality digital resources to help you learn Spanish effectively. Please read our return and refund policy below:  

Digital Products  
Due to the nature of digital products, all sales are final. Once a digital resource has been downloaded or accessed, we cannot issue a refund or accept returns.  

Eligibility for Refunds
We will only issue refunds in the following situations:  
1. The digital product was not delivered to your email or account after purchase.  
2. There was a technical issue that made the resource inaccessible, and we cannot resolve it within a reasonable time.  
3. You were charged incorrectly (e.g., duplicate charges).  

How to Request a Refund
If you believe you qualify for a refund, please email us at **[your email address]** within 14 days of purchase with the following information:  
- Your full name  
- Order number  
- A brief explanation of the issue  

We aim to respond to refund requests within  3 business days.

Exchanges
If you accidentally purchased the wrong resource, we may be able to exchange it for the correct one, provided you have not downloaded or accessed the original file.  

Contact Us  
If you have any questions or concerns, feel free to contact us at  irativida8@gmail.com  We're here to help!